Contact information
Contact Us
Last updated: July 27, 2026
We're here to help! If you have any questions about your order, our products, shipping, returns, or any other inquiries, please don't hesitate to contact us.
Our customer support team is committed to providing friendly and timely assistance.
Customer Support
Phone
303-304-5798
Business Address
TLYUEHANZE LLC
2800 W 103RD AVE APT 1525
Federal Heights, Colorado 80260
United States
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time, MT)
Closed on weekends and major U.S. public holidays.
Response Time
We aim to respond to all customer inquiries within 24 business hours.
During holidays, promotional events, or periods of high inquiry volume, responses may take slightly longer. We appreciate your patience and will respond as quickly as possible.
Order Support
If you are contacting us regarding an existing order, please include the following information to help us assist you more efficiently:
- Your Order Number
- Full Name
- Email Address used for the order
- A brief description of your inquiry
- Photos (if reporting a damaged, defective, or incorrect item)
Frequently Asked Topics
Our customer support team can assist you with:
- Order Status
- Shipping Information
- Tracking Assistance
- Returns & Refunds
- Product Information
- Size Recommendations
- Payment Questions
- Order Changes or Cancellation (before shipment)
- General Customer Support
Before Contacting Us
You may also find answers to common questions in our:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
These pages provide detailed information regarding our policies and services.
Thank you for choosing TLYUEHANZE.
We appreciate your trust and look forward to serving you.