Refund policy

Return & Refund Policy

Last updated: July 27, 2026

Thank you for shopping with TLYUEHANZE. We strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must meet all of the following conditions:

  • Be unused, unworn, and unwashed.
  • Be in its original condition with all original tags attached.
  • Be returned in the original packaging whenever possible.
  • Be free from stains, odors, pet hair, makeup, perfume, deodorant marks, or any other signs of wear.
  • Include proof of purchase or your order number.

Items that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Final Sale or Clearance items.
  • Gift cards.
  • Items marked as non-returnable at the time of purchase.
  • Products damaged due to misuse, improper care, or normal wear and tear.

If additional products become non-returnable in the future, they will be clearly identified on the product page.

3. How to Start a Return

To initiate a return, please contact our customer support team before sending your package.

Email: info@tlyuehanze.com

Please include:

  • Your order number
  • Your full name
  • The item(s) you wish to return
  • The reason for the return
  • Photos if the item is defective or damaged

Returns sent without prior authorization may experience processing delays or may not be accepted.

4. Return Shipping

Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Original shipping charges are non-refundable unless required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item
  • A missing item

Please contact us within 7 days of delivery at info@tlyuehanze.com with your order number and clear photos.

We will review your request promptly and provide an appropriate solution, which may include:

  • A replacement
  • A refund
  • Store credit
  • Another suitable resolution

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 1–3 business days for inspection after receiving the return.
  • 5–10 business days for your bank or payment provider to process the refund.

Processing times may vary depending on your financial institution.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return the original item (if eligible) and place a new order.

8. Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled. In this case, customers may request a return after delivery in accordance with this policy.

9. Refused Deliveries

If a customer refuses delivery or fails to collect a package that is returned to us, any shipping fees, return shipping charges, customs duties, taxes, or carrier fees incurred may be deducted from the refund where permitted by applicable law.

10. International Orders

For international returns:

  • Customers are responsible for return shipping costs unless the return results from our error.
  • Customs duties, import taxes, and brokerage fees are generally non-refundable.
  • Delivery times and refund processing may vary depending on the destination country.

11. Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

Our customer support team is committed to resolving concerns promptly and fairly.

12. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

TLYUEHANZE LLC

2800 W 103RD AVE APT 1525
Federal Heights, Colorado 80260
United States

Email: info@tlyuehanze.com

Phone: 303-304-5798