Shipping policy

Shipping Policy

Last updated: July 27, 2026

Thank you for shopping with TLYUEHANZE. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy below for information regarding order processing, shipping methods, delivery times, and related policies.

1. Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that during peak shopping seasons, holidays, promotional events, or unforeseen circumstances, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to:

  • The United States
  • Most international destinations where shipping services are available

If your country is unavailable during checkout, please contact us at info@tlyuehanze.com, and we will do our best to assist you.

3. Domestic Shipping (United States)

For orders shipped within the United States:

  • Standard Shipping: $5.99
  • Free Standard Shipping on orders of $10.00 or more
  • Estimated delivery time: 5–8 business days

Delivery estimates begin after your order has been processed and shipped.

4. International Shipping

We offer international shipping through trusted shipping carriers, including:

  • DHL Express
  • USPS International Services

Shipping rates are calculated automatically at checkout based on:

  • Destination country
  • Package weight and dimensions
  • Selected shipping service

Estimated delivery times vary by destination and carrier.

Please note that delivery estimates are not guaranteed.

5. Customs Duties and Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Value-added tax (VAT)
  • Goods and Services Tax (GST)
  • Other local government charges

These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

We have no control over these fees and cannot estimate their amount.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to become available after shipment.

7. Shipping Delays

Although we work hard to deliver every order on time, delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Natural disasters
  • Transportation disruptions
  • Other force majeure events

TLYUEHANZE is not responsible for delays caused by shipping carriers or customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply.
  • Returned packages may incur return shipping fees.
  • We cannot guarantee successful redelivery.

If you notice an address error after placing your order, please contact us immediately at info@tlyuehanze.com.

Address changes cannot be guaranteed once an order has entered processing or shipment.

9. Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If your tracking indicates that your package has been delivered but you have not received it, we recommend:

  • Checking around your delivery location.
  • Asking household members or neighbors.
  • Contacting the shipping carrier directly.

If you still require assistance, please contact us, and we will do our best to help investigate the issue.

10. Damaged Packages

If your package arrives visibly damaged, please:

  1. Take clear photographs of the package and the damaged item(s).
  2. Contact us within 7 days of delivery.
  3. Include your order number and photos when contacting us.

We will review your claim and provide an appropriate resolution as quickly as possible.

11. Refused or Undeliverable Packages

If a shipment is:

  • Refused by the recipient
  • Returned due to an incorrect address
  • Returned because it was unclaimed

Any shipping fees, return shipping costs, customs charges, or carrier fees incurred may be deducted from the refund where permitted by applicable law.

12. Multiple Shipments

In some cases, orders containing multiple items may be shipped separately from different fulfillment locations.

You will receive separate tracking information for each shipment when applicable.

13. Delivery Estimates

All delivery dates displayed on our Website are estimates only.

Actual delivery times may vary depending on:

  • Carrier performance
  • Destination
  • Customs clearance
  • Weather conditions
  • Seasonal demand
  • Other unforeseen circumstances

Delivery estimates do not constitute a guarantee of delivery by a specific date.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

TLYUEHANZE LLC

2800 W 103RD AVE APT 1525
Federal Heights, Colorado 80260
United States

Email: info@tlyuehanze.com

Phone: 303-304-5798